Managing Informal Communication in General Practices

Informal communication plays a key role in fostering collaboration and idea-sharing within general practices, but it must be managed carefully to avoid potential risks to patient care

CREDIT: This is an edited version of an article that originally appeared on People HR

As technology and business practices have evolved, so too have the ways in which we communicate in the workplace. Informal communication has become increasingly common in today’s work environment, providing opportunities for spontaneous discussions and idea-sharing beyond traditional, structured formats.

In a general practice setting, informal communication can take many forms, including casual conversations during breaks, quick chats in the corridor, or messages shared via internal communication platforms. This type of communication, which can be spoken, written, or even conveyed through body language, offers a more relaxed environment for staff to share ideas and collaborate. By removing the formal structure of traditional workplace communication, it helps team members feel more comfortable expressing themselves. However, it’s important to recognise the potential risks, such as the spread of misinformation or a lack of accountability, which can affect patient care and overall practice operations.

The Pros and Cons

Informal communication in a general practice setting can offer several benefits, it encourages spontaneous idea-sharing, allows for quick problem-solving and helps build stronger relationships within the team.

However, there are also potential downsides. Informal communication can sometimes lead to misunderstandings or the spread of misinformation, as there is no formal structure to ensure clarity or accuracy. Important details may be overlooked or forgotten, and without clear accountability, critical information about patient care might not be properly communicated. This can disrupt workflows, especially in a fast-paced healthcare environment where clarity is essential for patient care and operational efficiency.

Mitigating the Risks

To mitigate these risks, it’s essential to foster an environment where informal communication complements formal channels rather than replacing them. Regular team meetings and structured updates can help ensure that important information is communicated clearly and effectively, reducing the chances of misunderstandings. Encouraging open discussions during scheduled times, such as team huddles or briefings, ensures that everyone is on the same page and no crucial information is left out.

In addition, to prevent gossip or the spread of rumours, practice managers can create a culture of transparency where concerns are addressed openly and respectfully. Implementing clear guidelines on communication and establishing a formal feedback mechanism can help individuals express concerns or share information through appropriate channels.

While informal communication can foster creativity, collaboration and a sense of community within a general practice, it must be managed carefully to avoid the potential pitfalls of misinformation and missed details. By maintaining a balance between informal exchanges and formal communication channels, practice managers can ensure that essential information is shared accurately and efficiently.