As reported by The Standard, the Care Quality Commission faces a backlog of 5,000 concerns, with staff blaming an ineffective IT system for the delays, MPs were told
Concerns being flagged to the Care Quality Commission (CQC) by healthcare staff and members of the public are going months without a response, MPs have heard.
The regulator’s new chief executive estimates it is facing a backlog of about 5,000 notifications of concerns. He also said staff have told him they believe a new IT system that was rolled out last spring is not fit for purpose and preventing them from doing their job.
Sir Julian Hartley, who joined the CQC as chief executive last month, appeared in front of the Health and Social Care Committee this month alongside outgoing CQC chairman Ian Dilks.
The non-inquiry session explored what the regulator is doing to address the major shortfalls in the organisation. Sir Julian told MPs that clearing “backlogs of what we call notifications and information of concern” is a key priority for the CQC.
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