Learn to manage conflict sensitively and calmly, with these handy phrases
This is an edited version of an article that originally appeared onĀ Happiful
When emotions are running high, the way we phrase our thoughts and feelings can help keep difficult conversations productive and kind. Next time youāre trying to navigate conflict, use these phrases to help you keep the peace, without neglecting your own needs and boundaries.
I would prefer to return to this conversation when weāre both feeling less emotional
Itās important to understand that you can, and should, put boundaries around arguments and conflict. So often, our emotions can overcome us, making it difficult to express ourselves properly, as well as take in the other personās points. Remember, you donāt have to continue with a discussion if youāre finding it distressing. So, if youāre struggling to control the things that youāre feeling, put a pin in the conversation, take some time away from it, and return to it with a clear head.
Iām curious why you feel that way
This is a helpful phrase to have to hand, because itās a non-judgemental way to get to the bottom of what the other person is saying or feeling. When we approach conflict with a sense of curiosity, with the aim being to come to some kind of conclusion, we make room for both self-development and the development of our relationships.
I donāt feel comfortable responding to that now, I need some time to think it over
In the heat of the moment itās easy to feel pressured to commit to answers to questions, or to have a response to whatever it is that has been presented to you. But, as previously mentioned, you donāt have to remain in a conversation that is distressing to you if you donāt want to. If you find that your mind is scrambled, but that you do want to work on whatever it is that has been brought up, make it clear that you would like an appropriate amount of time to do so.
My understanding of what youāre saying isā¦
Crossed wires are common when it comes to conflict ā in fact, a misunderstanding could be what got you into this situation in the first place. Once the other person has finished speaking, repeat back to them your understanding of their points and their feelings, and give them the opportunity to correct you if something isnāt quite right.
Iām here to listen to you, and then I would like you to listen to me
Setting rules for an argument or discussion is a good way of preventing it from escalating. This also reassures the other person that youāre here to listen to them, and that youāre going to give them the opportunity to make their case before you do the same.
Is this something that we need to agree on?
Sometimes, thereās actually no need to agree on a topic. It might be that you have different opinions on a topical issue, or perhaps youāre discussing a situation where ā when youāve looked it all over ā there really wasnāt a ārightā or āwrongā. As the saying goes, agree to disagree, and move on.
Does what Iām saying sound reasonable to you?
This is a way to check-in with the person youāre speaking with, to make sure that theyāre following your points. Itās also giving them the opportunity to reflect properly rather than just responding on emotion alone.
I appreciate that youāre willing to have this conversation with me
Avoiding conflict is a lot easier than facing it head-on, calmly and with compassion, so, take a moment to acknowledge this challenge, and thank the person youāre addressing for their willingness to express their position. You can also turn that recognition inwards, and understand that ā when done with the right intentions ā what youāre working through could really serve you in the future.
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