Live it
Five crucial conversations for mangers as developers
As managers evolve from what can be termed ‘evaluators’ into ‘developers’ Ally Yates, author of Utter Confidence: How what you say and do influences your keep reading
communication
Management
GP group spends £100,000 tackling ‘serious issue’ with phones as patients tell of their fury
CREDITl This story was first seen in The Portsmouth News Patients have told of their frustrations with a group of GP surgeries as a health boss keep reading
Management
NHS staff disciplined due to reliance on WhatsApp, Facebook Messenger and other apps
One in 50 personnel disciplined, confidentiality threats identified, and alleged malicious uses reported, as 43% of NHS staff rely on consumer instant messaging at work keep reading
Live it
Let’s talk…conflict management
How can practice managers and GP partners identify and manage performance issues early on? How do you solve conflicts before they escalate? Marie Cahalane speaks keep reading
Management
Opening lines of communication through digital dictation
Jess Pike plugs in her dictation device and explores the merits of digital dictation in a surgery setting. What do the best devices offer busy practice managers and keep reading