Management
Boosting patient access and improving the patient experience
Patient-centred care – it’s the future of the NHS. Delivering it can be a challenge; improving patient access, and thus experience, is key. Three CCGs keep reading
communication
Management
Communication between hospitals and GPs in Wales must improve, report shows
Research into the way that patients are discharged from hospital and into GP care in Wales has exposed some of the problems therein A new keep reading
Live it
Tips for boosting resilience and confidence
Confidence and resilience are two essential attributes that can help you to excel in your day-to-day tasks and to overcome any challenges you encounter along keep reading
Management
New approaches to healthcare: the potential role of receptionists
A recent paper published in the British Journal of General Practice explores the potential role of the receptionist in the implementation of new approaches to keep reading
Live it
Five crucial conversations for mangers as developers
As managers evolve from what can be termed ‘evaluators’ into ‘developers’ Ally Yates, author of Utter Confidence: How what you say and do influences your keep reading
Management
GP group spends £100,000 tackling ‘serious issue’ with phones as patients tell of their fury
CREDITl This story was first seen in The Portsmouth News Patients have told of their frustrations with a group of GP surgeries as a health boss keep reading
Management
NHS staff disciplined due to reliance on WhatsApp, Facebook Messenger and other apps
One in 50 personnel disciplined, confidentiality threats identified, and alleged malicious uses reported, as 43% of NHS staff rely on consumer instant messaging at work keep reading
Live it
Let’s talk…conflict management
How can practice managers and GP partners identify and manage performance issues early on? How do you solve conflicts before they escalate? Marie Cahalane speaks keep reading
Management
Opening lines of communication through digital dictation
Jess Pike plugs in her dictation device and explores the merits of digital dictation in a surgery setting. What do the best devices offer busy practice managers and keep reading