How to make friends when you’re an adult
When we’re young, making friends is often as simple as being in the same class together, or sharing a love of horses – but, as we grow older, things get a touch more complicated, and [read more]
communication
Eight flaws leaders should avoid
Flaws and issues can arise at any time, but trying your best to avoid these will help you to create a more productive environment This is an edited version of an article which appeared on [read more]
How to improve your business writing
We spend all day writing, but how can you ensure that your writing is as clear and effective as possible? How do you make your communications stand out? In this article, journalist and writer Carolyn [read more]
Healthtech: Improving practice productivity and patient outcomes
Technology, technology, technology. It’s everywhere and it’s changing how practices operate – streamlining operations and improving communications. Frazer Whitehead, senior public sector account manager at Brother UK, shares two innovations he sees as vital to [read more]
Conflict resolution: the straw that broke the camel’s back
Conflict is normally created by a trigger; such a trigger might simply be that a patient feels their wait is too long, that they’re not getting the treatment they need or that they feel someone’s [read more]
Healthwatch encourages UK to speak out on the future of the NHS
Healthwatch is asking the UK public to have its say regarding what they want from GPs, hospitals and other care organisations in the near future 70 years after the creation of the NHS, Healthwatch is [read more]
New guidance urges doctors to ditch the jargon
The Academy of Medical Royal Colleges has published guidance for doctors, suggesting that they use plain English when writing to patients New guidance from the Academy of Medical Royal Colleges has been published to help [read more]
Communications: a social media guide for savvy staff
There are so many positives to social media; it’s an effective medium for communication, a source of information, a platform on which you can have your say. However, when not used correctly, there can be [read more]
Boosting patient access and improving the patient experience
Patient-centred care – it’s the future of the NHS. Delivering it can be a challenge; improving patient access, and thus experience, is key. Three CCGs have adopted advanced GP telephony to deliver on the region’s [read more]
Communication between hospitals and GPs in Wales must improve, report shows
Research into the way that patients are discharged from hospital and into GP care in Wales has exposed some of the problems therein A new report by the Health Inspectorate Wales (HIW) has highlighted the [read more]