Supporting deaf and hard of hearing staff

Practice managers play a vital role in ensuring the inclusivity and support of all staff members, including those who are Deaf or hard of hearing. Engaging with initiatives like the new NHS network can help practice managers gain insights into the challenges faced by Deaf and hard of hearing professionals and implement strategies to create a more inclusive workplace environment

CREDIT: This is an edited version of an article that originally appeared on The BMA

In the UK, one in seven individuals experiences some level of hearing loss. Despite the significant presence of Deaf and hard of hearing professionals within the NHS, many struggle to access the necessary support. To address this, NHS England recently launched a dedicated network aimed at providing peer support, sharing experiences, and raising awareness of the challenges faced by this community.

Pandemic challenges

The onset of the pandemic brought forth a host of issues, notably the widespread use of face masks, which posed additional communication barriers between hearing and Deaf/hard of hearing staff. The lack of appropriate adjustments further exacerbated the situation, leading to many Deaf or hard-of-hearing staff being placed on long-term leave or leaving the profession entirely.

Creating a supportive space

Dr. Grote, a driving force behind the initiative, highlights the importance of creating a platform where Deaf and hard of hearing staff can share their experiences. The aim is to ensure that these highly skilled professionals receive the support they need to thrive in their roles.

Dr. Grote urges doctors, medical students, and allies to actively engage with the new network and contribute their insights. Recognising that conventional disability networks may not fully cater to the needs of Deaf and hard of hearing staff, the initiative seeks to provide an inclusive and accessible space for collaboration.

Focus areas and future plans

The inaugural virtual network meeting saw over 100 staff from across the NHS come together, offering valuable insights. Key areas of focus emerged, including the need for broader Deaf insight training and access to appropriate equipment. With several meetings planned in the coming months, the network aims to expand its reach and encourage more participation from doctors and medical students.

The establishment of the new NHS network for Deaf and hard of hearing staff presents an opportunity for practice managers to enhance support mechanisms within their healthcare settings. By engaging with this initiative, practice managers can promote inclusivity, foster a supportive environment, and ensure that the needs of Deaf and hard of hearing staff are met effectively within their practices.