Nurturing your conflict resolution skills

In the dynamic landscape of management, conflicts are inevitable. However, the key to success lies in how we navigate and learn from these challenging situations. This article explores a proactive approach to conflict resolution, emphasising the transformative power of feedback

CREDIT: This is an edited version of an article that originally appeared on Linked In

Reflect on your performance

After any clash, it’s important to take a moment to ponder your response and the aftermath. Questions like: What sparked the conflict? How did you tackle it? What words and actions did you choose? Reflect on the positive and negative aspects, consider alternatives, and evaluate the impact on your relationship. This introspection unveils your conflict resolution style and areas for growth.

Outside perspectives: Seeking feedback

While self-evaluation is vital, garnering input from others is equally crucial. Approach those involved or witnesses, including the other party, colleagues, supervisors, or a mediator. Solicit their honest opinions, embracing constructive criticism with an open mind. Be receptive, refrain from defensiveness, and express gratitude for their insights. However, be discerning, acknowledging potential biases in a workplace imbued with complex relationship dynamics.

Dissecting opinions

With feedback gathered, meticulously dissect it, discerning key insights. Unearth patterns, identify gaps, and align external input with your self-assessment. Pinpoint strengths and weaknesses, focusing on priority areas for enhancement. Recognise whether your communication, emotional intelligence, problem-solving, or cultural awareness demands refinement. Adapt your conflict resolution style to specific scenarios, cultivating assertiveness, collaboration, accommodation, or compromise as the situation dictates.

Applying feedback

The culminating step involves translating insights into actionable improvements. Set realistic goals—whether enhancing question techniques, expressing emotions more clearly, or diversifying resolution strategies. Cultivate your skills in low-risk environments—role-playing, case studies, or online courses. Monitor your progress, seek ongoing feedback, and fine-tune your approach.

The integration of feedback becomes the catalyst for refining your conflict resolution prowess, enabling your evolution into a more adept and self-assured business manager.