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Practice management: handling complaints effectively
How can you avoid a complaint being made about a GP or your practice – or prevent one from escalating? Tim Martin investigates how you keep reading
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Winning streak: Practice manager of the year
At a recent care awards ceremony Kate Carr, business partner at the Crookes Practice and west director of Primary Care Sheffield (PCS), won the practice keep reading
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Artificial intelligence and its role within GP surgeries
Technology marches relentlessly forward. What’s next and what uses might it have in general practice? Peter Brady, CEO of Orbital Media, considers artificial intelligence and keep reading
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Premises: Big plans, small budget
Tim Martin speaks to the experts to find out how practices can improve their premises if they don’t have the funds available to undertake major keep reading
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Premises help desk: What lurks beneath the surface
From noroviruses to mould, GP practices can be a minefield of contagions and even the most rigorous health and safety arrangements can fall prey to keep reading
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Service with a smile: the financial and organisational minutiae of practice management
Q. £2.4m GP access fund grant, matched by NHS funding, was provided to get the MyHealthcare service off the ground. Tell us a bit more keep reading
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Practice assets: It’s not all tied up
‘It was the best of times, it was the worst of times…’ The opening words of Charles Dickens’ a Tale of Two Cities now ring true for GPs keep reading
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Innovation: Building the practices of the future today
SBRI Healthcare is a national NHS England programme that funds the co-development of new solutions for healthcare challenges. “What we do is work with the keep reading
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A social experiment worth thinking about
Why would GP practices want to use social media? Is it worth the risk? These types of question commonly arise during discussions as to whether keep reading
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Model behaviour: care models that work for everyone
New care models were formally introduced by the NHS just over two years ago. Louise Watson, director of the New Care Models Programme at NHS keep reading