Compliance
Data protection; getting ready for change – part II
Back in November 2017 Dr Rachel Birch, medicolegal adviser at Medical Protection, wrote Data protection: getting ready for change – an overview of the EU keep reading
Management
Management
Do your staff deliver ‘exceptional customer service’ in your GP practice? Â
First impressions are said to be everything, but lasting impressions are made by delivering exceptional customer service. So, how do you exceed patient expectations? Ian keep reading
Management
How to write a winning job advert
Finding the right support and attracting the right talent to your practice can be an arduous task. The job advert you post has a massive keep reading
Management
RCGP calls for an end to referral management centres that ‘prioritise cost-savings over patient care’
In a new report –Â Quality patient referrals Right service, right time – published today, an end to referral management centres that ‘prioritise cost-savings over patient keep reading
Management
Patient safety: is your GP practice providing safe care?
It’s one of the key questions the care quality commission (CQC) asks during inspection – is your GP practice providing safe care? To provide safe keep reading
Comment
Implementing outcomes-based medicines optimisation
Antimicrobial resistance has been in the news of recent and GPs are being urged to join the good fight against unnecessary antibiotic prescribing. Part of this is, keep reading
Legal
Crash course in IR35 ‘intermediaries legislation’
IR35 ‘intermediaries legislation’; it has been heavily criticised across board, deemed overly complex and has caused some public sector contractors to go private, as well keep reading
Management
Why a 10-minute GP appointment isn’t enough
Let’s set the scene; GPs and practice staff across the UK are struggling with increasingly burdensome workloads and there are fewer resources to support healthcare keep reading
Management
Latest GP workforce figures are ‘very disappointing’, says RCGP
According to the latest official data published by NHS the number of full-time equivalents (FTE) GP partners has fallen by 708 in 2017 The figures confirm keep reading
Management
Preparing for a CQC inspection
The Care Quality Commission (CQC) regulates against the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission (Registration) Regulations keep reading