Survey provides valuable insights to support improvements in staff experience and wellbeing

New research based on the NHS Staff Survey 2017 shares insights into NHS organisations and what can be done to improve staff experience and wellbeing 

EXPLAIN Market Research has shared valuable insights into what NHS organisations can learn from the NHS Staff Survey 2017. Amongst the findings from the survey is a decline in staff engagement, staff motivation at work and staff satisfaction with the quality of work and care that they are able to deliver.

Distributed to almost 1.1 million staff across 209 trusts, clinical commissioning groups and commissioning support units in England, the results of this survey will be monitored against previous years’ and will be used to inform local improvements in staff experience and well-being.

According to Kim Davis, managing director at Explain Market Research, “NHS organisations should maximise the opportunity to engage with staff to uncover meaningful and actionable insights, with a key focus on employee engagement and satisfaction.”

Kim continued: “The fact that the survey garnered an overall response rate of 45%, an increase on 2016/17 participation, highlights the fact that NHS employees want to be given the opportunity to share their views on a wide range of areas, including how to improve patient service and their own job satisfaction.

“This survey demonstrates the importance of market research; the return on investment from engaging with staff to interpret the feelings and behaviours behind the results will be measurable, teams will be more productive, there is likely to be increased collaboration and staff retention will increase.

“The NHS Staff Survey is the first step in uncovering insight; the decision to independently engage with employees on the results of the survey could be one of the most valuable marketing and human resource (HR) activities that the organisations undertake.”

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