The Role of Technology in Implementing Martha’s Rule

With tools that can enhance communication and streamline processes, we look at how technology can play a pivotal role in supporting Martha’s Rule to ensure better patient outcomes

CREDIT: This is an edited version of an article that originally appeared on Health Tech News

Martha’s Rule, recently proposed in the UK, calls for a system that allows patients or their families to request a second opinion if they believe their concerns are not being adequately addressed by their healthcare team.

A key element of Martha’s Rule is the option for patients or family members to request further investigation into an opinion when necessary. Technology can facilitate this by enhancing or expanding the use of existing patient-facing apps and services, including features that allow for integrated “request for review.”

Communication and Collaboration

Successfully implementing Martha’s Rule necessitates effective communication among patients, family members and medical staff. Several established technologies are already in use that could be further utilised to enhance this communication. For instance, the NHS’s secure in-app messaging system could be modified to include dedicated channels specifically for requests made under Martha’s Rule.

Data Analytics

Effective analytics and business intelligence will be crucial for ensuring the successful implementation of Martha’s Rule. Digital platforms must collect data on the number of second opinion requests, the promptness of responses and the resulting outcomes. Real-time analytics can help identify trends or recurring issues in the handling of second opinion requests, facilitating ongoing adjustments to policy implementation and resource allocation.

AI-Driven Decision Support

To effectively manage and prioritise urgent second opinion requests, AI can be utilised to play a significant role in the implementation of Martha’s Rule. AI-driven decision support tools, integrated into electronic health record systems, could notify healthcare providers of potentially overlooked conditions, serving as an additional layer of support for clinicians.

As practices gear up for what may be an influx of patient requests for second opinions, utilising technology to support Martha’s Rule can greatly enhance the patient experience. This approach improves communication and ensures timely access to relevant data. By incorporating advanced analytics and AI-driven tools, healthcare providers can more effectively address patient concerns and foster improved outcomes.