Team engagement: A vital pillar in NHS success

In the intricate tapestry of NHS operations, the essence of success lies not just in individual brilliance but in the collaborative synergy of teams. Steven Weeks, NHS Employers policy manager, sheds light on the profound benefits that emanate from adopting a holistic team-wide approach to staff engagement

 CREDIT: This is an edited version of an article that originally appeared on NHS Employers

At the heart of a thriving NHS workforce is the synergy of effective team engagement. Unlike sprawling directorates or overarching organisations, most NHS professionals find their daily rhythm in the close-knit dynamics of their immediate teams. Steven emphasises the pivotal role that robust team engagement plays, recognising that teams, despite their diversity, share a common purpose and regularly convene to address collective concerns.

Navigating the NHS team terrain

Navigating the intricacies of NHS teams is no small feat, with varying team sizes, diverse occupations, and at times, a lack of a distinct team identity. However, amidst these challenges, the NHS boasts a shared purpose that binds its teams. Steven acknowledges that while much has been deliberated on the nature of NHS teams and their unique teamwork challenges, innovations like Lancashire Teaching Hospitals’ Team Engagement and Development (TED) tool signal a positive shift.

Measuring the engagement pulse

Measuring team engagement pulses through tools like the NHS Staff Survey and NHS England’s People Pulse provides a nuanced view. While NHS Staff Survey scores for team working generally reflect positivity compared to other sectors, significant variations exist both between and within organisations. Steven highlights the importance of accurate data collection to grasp the broader picture.

A shift in approach

Drawing from successful initiatives across NHS organisations, a paradigm shift in team engagement approaches is evident. From leadership development programmes for line managers to evidence-based diagnostic tools shaping team dynamics, the NHS is evolving. Team-based discussions, online communication tools, and the impactful Schwartz Rounds further exemplify the diversity of strategies deployed.

The OD influence

The crucial role of Organisational Development (OD) in nurturing effective teams is underscored in the Do OD TEAM Toolkit. Local OD teams become catalysts for team development, leveraging their expertise as facilitators for constructive discussions. Team-based award schemes and recognition programmes, highlighted in case studies, fortify the collective identity that fuels staff engagement.

Top Tips for fostering team engagement

• Leverage available data to identify potential issues and draw lessons from high-engagement areas.
• Scrutinise team engagement data across staff groups to ensure inclusivity.
• Empower line managers through support and training to enhance their role in fostering team engagement.
• Embrace proven tools like the OD team development toolkit and the TED tool.
• Integrate team engagement into quality improvement activities such as huddles and Schwartz Rounds.
• Celebrate team successes informally or through structured recognition schemes.

Prioritising and fostering team engagement within healthcare settings is not only essential for bolstering staff dynamics but holds the key to advancing the overall quality of patient care—a mission that practice managers should actively champion for a more resilient and effective healthcare ecosystem.