News
PMA Awards 2023: Nominations now open
Nominations are now open for this year’s PMA Awards, designed to recognise and reward the fantastic achievements across all areas of the healthcare sector Now keep reading
receptionist
News
Researchers warn against patient aggression towards GP receptionists
As reported by Practice Index, patient aggression towards receptionists in GP surgeries is a “serious workplace safety concern,” researchers have warned A review, published in Family keep reading
News
GP receptionists in England call for an end to constant abuse
As reported by the BBC News, receptionists at general practices in Darlington have sent an open letter to patients demanding an end to the abuse keep reading
News
‘We’re not battle-axes’, say GP receptionists
As reported by BBC News, getting through to a GP in England is becoming more difficult. Demand has bounced back since the pandemic and it’s keep reading
Live it
Heart-breaking post by GP receptionist who quit job after ‘abuse’ from patients
Receptionist Colin Chant handed in his notice at a doctor’s surgery in Holyhead as its GP crisis reaches boiling point This is an edited version keep reading
Management
How care navigation can help GP practices manage demand
Dr John Havard explains how care navigation can help GP practices to manage increased patient demand and how it is being implemented in his practice keep reading
Management
CPD: upskilling practice reception and clerical staff
As part of the GP Forward View, the Department of Health created a five-year, £45m fund to contribute towards the training of practice reception and clerical staff keep reading