practice management

Do your staff deliver ‘exceptional customer service’ in your GP practice?

February 28, 2018

First impressions are said to be everything, but lasting impressions are made by delivering exceptional customer service. So, how do you exceed patient expectations? Ian keep reading

PMA launch new PMA Education Programme

February 5, 2018

The PMA has launched a new PMA Education Programme, providing practice managers with the opportunity to achieve an internationally recognised formal qualification, regardless of current levels keep reading

Capita’s services continue to decline

January 26, 2018

The BMA has pledged to support GPs who take legal action to rectify underpayments and errors resulting from Capita’s primary care support services BMA GPs keep reading