This approach, outlined in the Five Year Forward View, puts people, families and communities at the heart of health, care and wellbeing. It encourages people to speak with staff about what is important to them, helping to develop a shared understanding of what matters to them.
The new framework, commissioned by Health Education England, helps workers communicate meaningfully both verbally and non-verbally, tailoring the care and advice they give to suit peoples’ needs. It supports individuals to better manage their own health and wellbeing through bespoke care, planning and support. Where appropriate, the framework encourages shared decision making, outlining all reasonable options and ensuring that all information is personalised, accessible and useful.
The framework was informed by health and social care experts and people who are experts by experience, drawing on existing person-centred approaches and applying them to today’s health and care landscape.
The value of a person-centred approach is increasingly recognised and for many health and social care workers, engaging in a meaningful way with people and communities is already part of their intrinsic motivation. This is also seen through practices like health coaching, motivational interviewing, co-production and care and support planning. However, it is often less clear how best to develop the workforce to enable them to put person-centred approaches into practice and to create sustained behavioural change, which is the purpose of this framework.
John Rogers, Chief Executive of Skills for Health said: “This is a really important piece of work and we were delighted to be commissioned by Health Education England to lead on its development and work alongside Skills for Care. The health and social care sectors have an opportunity with the new framework to create more personalised services, where individuals are actively included in decisions regarding their treatment and care and the way that care is delivered.
“Building on existing person-centred approaches the use of the framework has the potential to further develop and improve the responsiveness of the care that is offered and the way that it is experienced as well as the importance of a shared workforce around populations. I’m very proud that Skills for Health is able to play a part in that.”
Ged Byrne, Director of Education and Quality (North) for Health Education England said: “We recognise the importance of making sure that people feel included and in control over their circumstances and that their contact with the providers of their treatment and care is meaningful and constructive.
“We were delighted to work in collaboration with Skills for Health and Skills for Care to develop the new framework to try and make it easier for the workforce to develop genuine partnerships with people and families. The approaches outlined will help effectively plan, design and deliver care based on a person’s individual needs, giving them confidence to take actions to improve their own health and wellbeing.”