News
Top 10 tips for COVID-19 telephone consultations
These top tips are for clinicians and practice employees making decisions about or conducting telephone consultations to assess and advise patients concerned they may have keep reading
online triage
Compliance
Scottish GP stops patients from phoning surgery with introduction of innovative online form
A Scottish medical practice is set to stop patients phoning for doctor’s appointments by introducing a new system that involves them completing an online form keep reading
Compliance
Medical Centre responds to criticism of move to online consultation system
A medical centre has responded to criticism of a new online consultation system: ‘we aren’t pushing people away – we want to help people be keep reading
Features
How online triage is helping Milton Surgery improve patient care
Earlier this year the practice team at the Milton Surgery in Weston-Super-Mare decided to change the way they managed their patient caseload and adopted an keep reading
Editors choice
Cutting appointment waiting times through technology
Local operations manager Hamida Khan is using technology to help the Stratford Village Surgery in London manage increasing demand for appointments. Part of the First keep reading