Read again: Inclusion in general practice: Insights from RCGP leaders

Insights from Dr. Rowena Christmas and Dr. Ursula Mason illuminate the essence of inclusive leadership in general practice, offering invaluable insights into fostering a supportive and diverse workplace culture that enhances team performance and patient care

CREDIT: This is an edited version of an article that originally appeared on RCPG

Leading with compassion

Dr. Rowena Christmas, serving as Chair of the Royal College of General Practitioners Cymru Wales since 2021, shares her perspective on inclusive leadership and its significance in the workplace.

“Inclusion for me is all about compassionate leadership, and working in teams where every member feels valued, important, safe and cared about. If you know that your team will support you, then overall problems are discussed, anxieties are shared, concerns are voiced and teams and most importantly patients are safer.

“In addition, teams are more likely to flourish, to be resourceful and innovative, to go the extra mile. Everyone wins.

“I try to inspire inclusion by ensuring that everyone knows my door is open (metaphorically, as it’s usually shut for reasons of confidentiality!) I am open about how busy general practice is, but that doesn’t mean I don’t have time for anyone who needs it. We proactively try to promote diversity in our team, recognising the different strengths people bring. Concerns are addressed promptly, and solutions are sought with the direct input of those who are affected.

“I have been very fortunate to have felt welcomed and included throughout my career. This in turn has enabled me to have the confidence to speak up and offer solutions to workplace challenges, even when I was very junior.”

Amplifying every voice

Dr. Ursula Mason, RCGP Northern Ireland Chair and a GP in Carryduff, South Belfast, shares her insights on fostering inclusion within general practice.

“Inclusion means listening to and valuing everyone’s voice, particularly seeking out those that don’t often get the chance to be heard.

“I inspire inclusion in the workplace by trying in word and deed to help women and girls reach their potential, empowering them to climb to the top of their ladder and seeking to help hold it still at the bottom while they do.

“I feel included when others positively reinforce my efforts, and support and empower me to push open doors of opportunity and walk through.”

Inclusion in general practice is underscored by the significance of compassionate leadership and the valuing of every individual’s voice. By fostering inclusive environments where diversity is celebrated, practices can thrive, innovate, and ultimately provide better care to patients.