Management & HR | Practice Business

A practice manager’s view: the good, the bad and the ugly

Carmel Loughlin, practice manager, discusses her experience in general practice over the last few months The good I unfortunately lost a family member to cancer recently. He was receiving palliative care for a few months keep reading

How to manage the relationship between the PCN manager and practice managers

September 27, 2021 Management

Ben Gowland, of Practice Index, explains how to make the relationship between yourself and the primary care network manager work In some places across the country primary care network (PCN) managers have struggled with their keep reading

Why now is the time to reshape attitudes to bereavement

September 27, 2021 Management

People working in healthcare experience grief professionally as well as personally and societally. Attitudinal shifts are needed to improve access to formal and informal support, and make grief a less lonely experience argues Lucy Selman. Doctors’ keep reading

Are cyber security risks heightened by our new working culture?

September 23, 2021 Management

A lot has been written recently about the cyber security risk of remote working; larger attack surfaces, more informal surroundings and the upturn in threats, have all been contributing factors This is an edited version keep reading

GP patient survey points to challenges that general practice is facing

September 20, 2021 Management

The publication of the results of the GP Patient Survey is always a significant moment—a survey of 850,000 people merits serious attention This is an edited version of an article that originally appeared on The keep reading

Why you should be encouraging an outcome-based work culture

September 17, 2021 Management

Our relationship with the workplace has changed drastically over recent months. More than two-thirds (67%) of workers now identify as ‘homesteaders’ who mainly work remotely, according to a recent social poll by Robert Half This is keep reading

Service improvement and change: it’s the simple things that get in the way – part two

September 15, 2021 Management

Valerie Amie and Giles Kingsley-Pallant, PCC associates, describe how to use the BECKS model to deal with the dynamics of your team Environment or ‘what keep reading

A practice manager’s view: the good, the bad and the ugly

Can you reduce salaries for remote workers?

What are primary care flexible staff pools?

Hire to retire – the importance of succession planning

How self-care can relieve pressure on GPs

‘Quiet listening‘ offered by GPs threatened by COVID – part one

How to manage the relationship between the PCN manager and practice managers

Why now is the time to reshape attitudes to bereavement

Are cyber security risks heightened by our new working culture?

GP patient survey points to challenges that general practice is facing

Why you should be encouraging an outcome-based work culture

Service improvement and change: it’s the simple things that get in the way – part two

Quiet listening‘ offered by GPs threatened by COVID – part two

Why it’s essential leaders show compassion

How to give constructive, not critical, feedback