Management
How to give constructive, not critical, feedback
Giving honest feedback to a colleague without destroying confidence is a highly nuanced skill – particularly if some of the feedback could be perceived as keep reading
Management
Management
‘Quiet listening’ offered by GPs threatened by COVID – part one
An anonymous patient explains how her GP used shared decision-making to help her manage her distress. Quiet listening can empower patients to lead conversations about keep reading
Management
How the pandemic exacerbated moral injury and burnout in the NHS
Government and employers must assess risk and ensure sufficient personnel, resources, and support to protect staff until an informal inquiry has been heard – Jo keep reading
Management
Avoiding a staff exodus
As the world starts to reopen, employers and employees are beginning to explore the options available to them – and this means change is everywhere keep reading
Management
Service improvement and change: it’s the simple things that get in the way – part one
Valerie Amie and Giles Kingsley-Pallant, PCC associates, describe how to use the BECKS model to deal with the dynamics of your team How can practices keep reading
Management
Finding clarity as a leader
Every leader knows that clarity is important – but usually only in a general sort of way. There is no urgency to pursue greater clarity keep reading
Management
Service improvement and change: it’s the simple things that get in the way – part two
Valerie Amie and Giles Kingsley-Pallant, PCC associates, describe how to use the BECKS model to deal with the dynamics of your team Environment or ‘what keep reading
Management
How to nail your first 100 days
How to achieve success in a new leadership position This is an edited version of an article that originally appeared on Management Today Ever since keep reading
Management
How to know if you’ve hired the wrong person
How to spot when you’ve hired the wrong person – and what to do about it This is an edited version of an article that keep reading
Management
Service improvement and change: it’s the simple things that get in the way – part one
Valerie Amie and Giles Kingsley-Pallant, PCC associates, describe how to use the BECKS model to deal with the dynamics of your team. How can practices keep reading