Building a Whole Practice Approach to Cybersecurity

Cybersecurity might sound like serious business, but with the whole practice on board, it can be a team effort that’s both effective and empowering!

It’s easy to assume that cybersecurity is solely the responsibility of the IT team, but the reality is that cyber threats often exploit human errors – like clicking on phishing emails, using weak passwords, or falling for social engineering tactics.

While IT can implement strong systems to protect your GP practice, those defences are only effective if staff, doctors and patients follow best practices for online security.

The good news? Building a culture of cybersecurity awareness doesn’t have to be daunting. By taking a structured approach, GP practices can engage the entire team in maintaining safety online. Here are some strategies to get started:

Whole Staff Training

GP practices can make cybersecurity a collective responsibility by implementing mandatory training for all staff. Integrating this training into the practice’s ongoing professional development (CPD) program ensures that everyone is aligned on best practices. Key topics, such as creating strong passwords, identifying phishing scams and remaining vigilant against online threats, should be included. The training can be delivered via online platforms or interactive in-person workshops, and it’s essential to provide regular refreshers to keep staff informed about emerging risks and evolving cybersecurity challenges.

Find Your Champions

Just like having a designated safeguarding lead, GP practices could appoint cybersecurity champions from different departments. These champions would serve as go-to contacts for their colleagues, promoting best practices and staying informed about the latest cyber threats. By having a dedicated group of staff focused on cybersecurity, the responsibility is shared, and awareness can be spread across the entire practice, ensuring that every team member is actively engaged in maintaining a secure environment.

Test the Waters

A highly effective way to raise phishing awareness in GP practices is by running phishing simulation campaigns. These involve sending fake phishing emails to staff and monitoring their responses. The results can identify team members who may need additional training and help everyone understand how sophisticated phishing attempts can be. This approach provides a valuable, eye-opening experience that helps reinforce cybersecurity best practices across the entire practice.

Get Everyone Onboard

Patients and staff in GP practices may be familiar with technology, but they can still be vulnerable to cyber threats, especially on social media and through online interactions. GP practices can help by offering tailored, age-appropriate cybersecurity training for all staff and patients. These sessions should cover key topics such as identifying suspicious emails, creating strong passwords and protecting personal and patient information.

It’s not just about safeguarding the practice’s systems – it’s about equipping everyone with the skills to adopt good digital habits in their everyday lives.

By involving everyone – doctors, staff and patients – GP practices can build a united front against cyber threats. Think of it as creating a digital safety net where everyone plays a role. Cybersecurity doesn’t have to be daunting; with teamwork, the right training and practical strategies, it can become second nature for everyone in the practice.