Mid Norfolk Primary Care Network (PCN) has taken a proactive approach to address the often overlooked health and wellbeing of carers, offering tailored support to improve their physical and mental health
CREDIT: This is an edited version of an article that originally appeared on NAPC
Carers, often dedicating their time and energy to looking after and supporting others, frequently find themselves neglecting their own health and wellbeing as their responsibilities grow. This concerning trend was recognised by staff at Mid Norfolk Primary Care Network (PCN), who saw an opportunity to address this pressing issue and improve support. This prompted the PCN to explore new ways to enhance wellbeing support for carers, ensuring they receive the care and resources they need to maintain their own health while continuing their vital work.
To better understand the scope of the problem and respond effectively, the group took a proactive and targeted approach. They began by identifying carers who were most at risk – those with rising BMI, chronic conditions, or signs of anxiety. By focusing on these individuals, they were able to pinpoint where support was most urgently needed. The PCN then extended their support to all carers within their practices, not just those identified as high-risk.
Why Does it Matter?
Health coaching for carers has proven to be highly effective, resulting in a reduction of five GP appointments and generating NHS savings of £368 per patient each year. Beyond the immediate cost savings, this approach also creates a ripple effect across the care community. By empowering carers with the tools and knowledge to manage their own health, it enhances their resilience and fosters a deeper understanding of the importance of self-care.
Communicating Care
As part of the initiative, the group provided personalised one-on-one sessions, focusing on key areas such as diet, exercise, structure and resilience, with the goal of encouraging better self-care and raising carers’ awareness of the importance of their health and wellbeing.
Communication played a central role in the program, with regular updates through letters, texts and follow-up calls to track progress. The results were overwhelmingly positive, with 88% of participants reporting that the support from health coaches had a positive impact on their health and wellbeing, and 38% strongly agreeing that the support was particularly beneficial.
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