Are you mastering the art of active listening?

Ever considered your prowess as a listener at work? While staying quiet and putting away distractions is a good start, true active listening encompasses more. Dive into this piece to unravel the art of active listening and discover strategies to refine this crucial communication skill

CREDIT: This is an edited version of an article that originally appeared on Harvard Business Review

Active listening extends beyond hearing words — it involves tuning into thoughts and feelings, fostering an active, non-competitive, two-way dialogue. According to Harvard Business School experts Robin Abrahams and Boris Groysberg, it comprises three dimensions: cognitive, emotional, and behavioural. Mastering active listening is a lifelong journey, and even slight improvements can significantly elevate your efficacy.

How to practice active listening

Understand your default listening style

Challenge the misconception that listening is a one-size-fits-all skill. Authors Rebecca Minehart, Benjamin Symon, and Laura Rock identify four distinct listening styles: task-oriented, analytical, relational, and critical. Recognise your default mode to consciously choose the most fitting style for diverse situations.

Make a conscious choice about how to best listen

Before engaging in a conversation, ponder why listening is crucial at that moment. Consider both your goals and the needs of the other person to determine the most effective listening approach. Cultivate empathy to decipher what the other person requires from the dialogue, tailoring your listening style accordingly.

Am I still listening?

Maintain focus, steering clear of internal or external distractions. Abandon preconceived notions and judgments to truly absorb the conversation. Non-verbal cues like eye contact and attentive posture matter but ensure they don’t overshadow your ability to grasp the spoken words.

What am I missing?

Active listening transcends mere agreement or repetition of points. Posit questions that delve deeper, showcasing a genuine interest in understanding. Pay attention to both verbal and non-verbal cues, uncovering nuances and unspoken emotions. An effective listener not only hears but seeks additional information to enhance comprehension.

For senior leaders, listening without preconceived notions becomes imperative. Break free from information bubbles by fostering an environment where employees feel comfortable sharing both positive and challenging insights. Leaders must actively seek input from all levels, prioritising comprehension over hierarchy.

By incorporating these practices into your conversations, you not only enhance your understanding but also ensure the other person feels genuinely heard. Research indicates that active listening contributes to perceived competence, likability, and trustworthiness. Beyond individual benefits, organisations thrive when active listening behaviours correlate with employees’ perceptions of managerial support, leading to heightened job satisfaction and organisational commitment.