Editors choice
Boosting patient access and improving the patient experience
Patient-centred care – it’s the future of the NHS. Delivering it can be a challenge; improving patient access, and thus experience, is key. Three CCGs keep reading
telephony
Management
GP group spends £100,000 tackling ‘serious issue’ with phones as patients tell of their fury
CREDITl This story was first seen in The Portsmouth News Patients have told of their frustrations with a group of GP surgeries as a health boss keep reading
Resources
Patient care is on the line
As GPs continue to face immense pressure due to patient demand, digital and telephone interaction is re-shaping how they’re able to connect with those in keep reading