Management
Updated complaints procedure for primary care
A guide for practice managers in the changes to complaints procedures in primary care CREDIT: This is an edited version of an article that originally keep reading
complaint
Compliance
Dealing with complaints
A guide to the complaints process for GP practices in England, including how to deal with complaints, and ensuring the system works for doctors as keep reading
Legal
Dealing with complaints
A guide to the complaints process for GP practices in England, including how to deal with complaints, and ensuring the system works for doctors as keep reading
Compliance
Health boss accuses inspectors of driving ‘hard working’ GPs out of NHS
‘Practices are being marked down on things they can’t do anything about’, says health boss about health inspectors This is an edited version of an keep reading
Compliance
Humiliated dad wet himself after being denied key for toilet at doctors’ surgery
The surgery said ‘he was not a patient’ despite accompanying his teenage daughter to appointment This is an edited version of an article first published keep reading