How to decide when to fire someone

1st March 2019

One of your direct reports isn’t performing up to snuff. You’ve done everything you can think of to help them improve, but you’re not seeing any significant progress, and now you’re agonising about what to [read more]

The emotional intelligence of meetings

25th February 2019

For many people meetings are the ultimate time-waster; they drain our time and suck the life out of our productivity. However, Nick Hobson, Ph.D., Leandra McIntosh, and Maryam Marashi argue that a dose of emotional intelligence can [read more]

Liverpool could lose six surgeries at once

30th January 2019

Six surgeries in Liverpool may close thanks to recruitment and financial problems Six GP surgeries in Liverpool may close this year, potentially leaving thousands of patients displaced, according to the Liverpool Echo. The local CCG [read more]

Top tips for conducting an appraisal

29th January 2019

Every member of staff should have an appraisal but, in 2017, the NHS Staff Survey found that not everyone did. Regardless of how busy your practice is, it’s important to find time to reflect on [read more]

Dealing with an employee that’s always late

21st January 2019

Employees who are always late can throw off the productivity of an organisation, as well as having a negative impact on morale. Habitual lateness can decrease quality, result in fractured work relationships with colleagues and, [read more]

The dangers of presenteeism

14th January 2019

When someone is absent from work, the remaining staff may take on the extra load – but when staff come in to work sick, everyone is at risk of catching a cold. Which is worse? [read more]

Beat the January blues

11th January 2019

Returning after a long and enjoyable Christmas break can leave employees feeling a little sluggish, which can affect productivity and motivation. Here are some top tips on how you can banish the January blues in [read more]

Staying merry this Christmas

4th December 2018

It’s the time of goodwill but, sometimes, the fun can go too far. As party season approaches, Alan Price, chief of operations officer of HR specialists Peninsula Group, gives practice managers some advice on ensuring [read more]

Coping with negative feedback

3rd December 2018

Bouncing back after a setback can be tough, says CityCV career expert Victoria McLean. She offers some strategies to help you cope with negative feedback Life as a practice manager is challenging. It’s a fact [read more]

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