As reported by Digital Health, more people in the UK are using AI chatbots for healthcare advice instead of contacting a doctor, with pressure on NHS services helping to drive the trend, according to new research
The study, analysed by researchers at King’s College London, found that around one in seven adults now prefer using AI tools for medical advice rather than seeing a GP.
Convenience was the most common reason people gave for turning to chatbots, followed by curiosity and uncertainty about whether their symptoms were serious enough to warrant medical attention. One in four respondents also said NHS waiting lists had influenced their decision.
Among people who had already used AI for health support, many reported positive experiences, particularly in relation to physical and mental wellbeing.
However, the research also revealed growing unease about the wider impact of AI on healthcare. More people believed chatbots could negatively affect mental health than improve it, while opinion on their effect on physical health was more evenly divided.
Researchers warned that the technology is already shaping healthcare behaviour. Around one in five users said AI advice discouraged them from seeking professional medical help.
The findings also showed stronger opposition to clinical AI use among younger adults, with almost half of 18 to 24 year olds against its use in NHS care, compared with just over a third of older adults.
The report’s authors said the findings reflect a growing tension between rising public use of AI healthcare tools and concerns about their safety, reliability and long-term role in the NHS.
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