As reported by the National Health Executive, patients in care homes, hospitals and hospices will no longer face unnecessary separation from loved ones under a new government push to strengthen visiting rights across health and social care
The initiative follows a national review which found that, despite existing legal requirements, many people were still being prevented from seeing family and friends due to inconsistent rules, blanket restrictions and a lack of transparency in decision-making.
Ministers have made clear that such practices are unacceptable, emphasising that maintaining contact with loved ones is fundamental to wellbeing, dignity and person-centred care — and plays a crucial role in reducing the emotional toll of isolation.
The review identified several ongoing issues across services, including families being denied access to vulnerable patients, residents and relatives being left out of decisions about visiting arrangements, and the continued use of blanket bans rather than individual risk assessments.
To address these concerns and ensure a more consistent approach nationwide, the government will roll out a package of practical resources for providers. These will include a public-facing decision-making framework outlining the factors organisations must consider before restricting visits, alongside guidance to help staff clearly communicate any necessary limitations to patients, residents and their families.
In addition, clear information materials – such as posters and explainer sheets – will set out individuals’ rights under Regulation 9A and provide details on how to raise concerns if those rights are not respected.
All resources will be co-produced with people who have lived experience, with the aim of ensuring the guidance reflects the real-world challenges faced by patients and families.
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