System change: prioritising patients by need

5th July 2017

What is Doctor First? Doctor First is a GP appointment system that helps GP practices to better manage demand by giving patients rapid contact with a senior clinician. Unlike other appointment systems, Doctor First enables [read more]

Social media: A GP marginal gain?

29th June 2017

I gave a speech last week to GP practice manager members of CHEC – the leading provider of education, training, referrals management and project leadership for GP practices and primary care.  The audience were engaged [read more]

Delivering collaborative change

28th June 2017

There’s no question that it is a challenging time to be working in primary care. The service, described as the ‘backbone of the NHS’, yet historically de-prioritised in favour of its louder cousin, acute care, [read more]

A going concern

27th June 2017

Imagine running a business with one hand tied behind your back, to the point that the financial viability of the business is under threat. Now imagine that the business is a GP practice and that [read more]

Assuming formal and informal leadership

21st June 2017

Formal leadership is hierarchical, with titles that indicate status (such as union steward, executive director, senior advisor, committee chair, etc.). Informal leadership is nonhierarchical and is often reflective of: Accomplishment (e.g., best salesperson) Respect (one [read more]

How to use mindfulness to release creativity

16th June 2017

In a sector where workload pressures are non-stop practice managers need to find ways to handle continuous change and allow their own, and staff, creativity to flourish. Using mindfulness not only helps reduce stress it [read more]

The case for appraisals over coffee

16th June 2017

At a recent performance management training session a practice manager shared with me feedback they had recently received from their own line manager during their annual appraisal which had left them feeling worthless. Words something [read more]

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