Practice managers, GP partners and sector specialists share their views and insight on the challenges and changes affecting primary care at the sharp end
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How will CQC fee increases affect general practice?
How will CQC fee increases affect general practice? Included in the CQC’s latest regulatory fees consultation is a proposal to increase current annual fees by more than 75% with single location GPs due to be [read more]
In search of patient satisfaction
Harry Longman, chief executive of GP Access, critiques the ‘GP at scale’ model of care favoured by NHS England and sets out a path to patient satisfaction based on a demand-led system ‘GP at scale’ [read more]
Back to basics: why diversity and inclusion are critical to leading change in the NHS
Despite 30 years of investment the NHS England equality and diversity agenda hasn’t moved forward at anywhere near the pace we would have liked – indeed, many colleagues have lost sight of the value this [read more]
The changing face of general practice
If the partners in your practice who trained to practice medicine thought that was the skill required to get them through their working lives it’s becoming self-evident that this is changing, and rapidly. In this [read more]
Conflict resolution: the straw that broke the camel’s back
Conflict is normally created by a trigger; such a trigger might simply be that a patient feels their wait is too long, that they’re not getting the treatment they need or that they feel someone’s [read more]
Investigating indemnity and new models of care
Ensure all staff are protected As an employer, or somebody responsible for the running of a practice, you could be leaving yourself vulnerable if you employ healthcare professionals without adequate indemnity arrangements, so it’s important [read more]