Practice managers, GP partners and sector specialists share their views and insight on the challenges and changes affecting primary care at the sharp end
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Conflict resolution: the straw that broke the camel’s back
Conflict is normally created by a trigger; such a trigger might simply be that a patient feels their wait is too long, that they’re not getting the treatment they need or that they feel someone’s [read more]
Investigating indemnity and new models of care
Ensure all staff are protected As an employer, or somebody responsible for the running of a practice, you could be leaving yourself vulnerable if you employ healthcare professionals without adequate indemnity arrangements, so it’s important [read more]
Are pay conditions for salaried GPs likely to affect motivation?
Figures from NHS Digital have revealed that salaried GPs, on average, earned £53,600 during 2014/2015 compared to GP partners earning £101,500 over the same period. The former figure represents a 1.7% decrease on the previous [read more]
The pursuit of happiness: beating burnout
Last year the RCGP and the mental health charity Mind published a report which revealed that 87% of the primary care workforce – which includes general practice – experience some level of stress; this compared [read more]
A spoonful of coinfidence: general practice and Downing Street
After a government source suggested that the NHS hospital crisis was the fault of GP surgeries not offering much needed patient access, and prime minister Theresa May urging practices to extend opening hours to include [read more]
Management: Getting to the root of it with RCA
What makes RCA different from, say, risk assessments or ‘Never Events’ reporting? In simple terms, RCA is the investigation and analysis of the difference between what actually happened and what should have happened – according [read more]